Shipping Policy:

We aim to process and ship all orders within one business day.

Orders placed on weekends will be shipped on Monday. Our online store only ships to Australia and New Zealand.

Return Policy:

Thank you for shopping at Kickzilla, the premier sneaker store. We value your satisfaction and aim to provide you with the best customer experience. We understand that occasionally you may need to return or exchange a product, and we have outlined our refund policy below to ensure a fair and hassle-free process.

Eligibility for Refunds:

Refunds are applicable to products purchased directly from Kickzilla, both in-store and online.
To be eligible for a refund, you must provide proof of purchase, such as an order number, receipt, or invoice.
Timeframe for Returns:

Kickzilla accepts returns within 30 days from the date of purchase or delivery.
The product must be unused, in its original condition, and accompanied by all original packaging and tags.


Return Process:

To initiate a return, please contact our customer support team by email or phone, providing details of your order and the reason for the return.
Our customer support team will guide you through the return process, providing you with a Return Merchandise Authorization (RMA) number.
Please ensure that the product is securely packaged to avoid damage during transit. Include the RMA number and any relevant documentation with the return.


Refund Options:

Upon receiving and inspecting the returned product, Kickzilla will evaluate its condition.
If the product meets the eligibility criteria mentioned in section 1, you will be offered the following refund options:
a) Refund to the original payment method: If you paid for your order using a credit card, debit card, or any other online payment method, the refund will be issued to the same payment source.
b) Store credit: If you prefer, we can provide you with a store credit for the refunded amount, which can be used for future purchases at Kickzilla.


Exclusions:

The following items are not eligible for refunds unless they are defective upon arrival:
a) Limited-edition and exclusive releases.
b) Sneakers purchased during special promotions or clearance sales.

Additionally, any personalized or customized products cannot be returned or refunded unless they are faulty.


Shipping Costs:

Kickzilla will refund the original shipping charges for returns that are a result of our error, such as shipping the wrong product or a defective item.
If the return is due to personal reasons or a change of mind, the shipping costs will not be refunded.


Exchanges:

Kickzilla does not offer direct exchanges. If you wish to exchange a product, you must follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items:

If you receive a damaged or defective product, please notify us within 48 hours of delivery.
We may request visual evidence, such as photographs, to assess the issue.
Kickzilla will cover the return shipping costs for damaged or defective items and provide a full refund or a replacement, based on your preference.
Please note that Kickzilla reserves the right to update or modify this refund policy at any time without prior notice. It is your responsibility to review the policy periodically for any changes.

If you have any questions or require further assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services.